Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your assistance requests will be replied to in maximum sixty minutes after the ticket or e–mail has been submitted. If your issue needs additional assistance from an admin, we will direct the support ticket or the email to the person on duty, right away and will leave a note to let you know that more time will be needed for discovering the optimal solution. If you take advantage of the Admin Services package, any of the tasks included there will be performed whenever you choose.
A Topflight Client Care Service
If you require any help with our Web Site Control Panel or with any of the apps that we have preinstalled on the server for you, don’t hesitate to touch base with our technical support team at any time through the ticketing system. Plus, if you need assistance managing your server, you can make use of our Admin Services package, which includes OS updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.
A User–Friendly Help Section
We have equipped our Web Site Control Panel with a fully detailed knowledgebase, which includes extensive explanations of all its features and functions. Moreover, we have filmed exhaustive video tutorials that will further disclose to you how to perform a particular operation or resolve a typically experienced problem. All the how–to articles and the tutorial videos are easily reachable from each Web Site Control Panel section via the Help and Videos buttons located in the upper right corner.