The customer support that you'll get from your cloud web hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Prompt and accurate info about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine website hosting supplier not from some reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a few days to have an answer to any question, which means that your websites may stay offline for quite a while. In contrast, a provider which provides numerous ways of communication and has a support staff available any time can assist you right away and help you minimize or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

Our Linux cloud web hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting services well before you make a purchase or you are an existing client and you have any question or a difficulty, you're able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any matters which need more time to investigate and deal with. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, thus regardless of what your issue is, it will be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer include 24/7 customer and tech support, which means that no matter what problem you have, you'll be able to contact us and we will give you a hand in a timely manner. The guaranteed answer time for any e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is 1 hour; typically the response time rarely exceeds 20 minutes. We also provide phone support with a couple of local numbers globally and a live chat, so you're able to contact us and get additional details about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, plan specs, email configuration, website hosting account settings, etc. If you employ our services, you will never experience a scenario where you need to wait for a couple of days to get a problem solved like you will need to do with lots of other companies.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have well-timed support in general, let alone if you operate an entire server, so every single dedicated server that we provide includes 24/7 support with 1-hour answer time guarantee regardless of the situation. The service is cost-free for all the difficulties with the server or the software that was installed by our administrators during the setup, so you'll be able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you could send an email, and the actual reply time for both rarely exceeds 30 mins as we have admins available twenty-four-seven. If you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on three continents or you may employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you're able to include to your server package through the billing Control Panel.