In case you’re a website owner, a problem may always surface and it does not automatically need to be connected with the web hosting service itself. For example, something can go wrong when you bring an Internet app up to date or some important data can be edited or deleted unintentionally. No matter what the essence of the problem is, you will need to contact the respective technical support staff and request them to retrieve a backup or to assist you in fixing the problem that you are having. How quickly they’ll do this will determine the time that your sites will be unreachable. For certain websites like community portals or web shops, a continued downtime period too often means lost clients and cash. Because of this, it is exceptionally important that you use the services of a company that offers not only a good tech support service, but also a timely one.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using one of our Linux cloud web hosting and you’ve got an inquiry or encounter a problem, you can contact us 24-7 by opening a ticket or by sending an e-mail and we will make certain that you get a reply within the hour. If the issue can be sorted out, we’ll do it before we respond to you, whereas if there is something that you need to do on your end, we will give you all the required info – what settings to check, what workable solutions to try, etc. Typically, you will obtain an answer within less than half an hour, which means that waiting around for hours and hours on end or even for more than 1 day to obtain support is something inconceivable. Our sixty-minute response guarantee is valid for any inquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a technical support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll have an answer within 60 minutes max. You can get in touch with us whenever you like in regard to billing, technical or general matters and considering the fact that we are working 24-7-365, you’ll invariably obtain help in a well-timed manner. Depending on the particular question or issue, we will supply you with more info, fix the predicament if it’s been caused by something within our reach or instruct you on how to proceed if you need to update some setting for a web application that we can’t access. You can forget about waiting around for an entire day for each reply. As it is, in most cases we answer emails and tickets within 20-25 minutes max.