One-Hour Response Guarantee in Cloud Web Hosting
In case you are using one of our Linux cloud web hosting and you’ve got an inquiry or encounter a problem, you can contact us 24-7 by opening a ticket or by sending an e-mail and we will make certain that you get a reply within the hour. If the issue can be sorted out, we’ll do it before we respond to you, whereas if there is something that you need to do on your end, we will give you all the required info – what settings to check, what workable solutions to try, etc. Typically, you will obtain an answer within less than half an hour, which means that waiting around for hours and hours on end or even for more than 1 day to obtain support is something inconceivable. Our sixty-minute response guarantee is valid for any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a technical support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll have an answer within 60 minutes max. You can get in touch with us whenever you like in regard to billing, technical or general matters and considering the fact that we are working 24-7-365, you’ll invariably obtain help in a well-timed manner. Depending on the particular question or issue, we will supply you with more info, fix the predicament if it’s been caused by something within our reach or instruct you on how to proceed if you need to update some setting for a web application that we can’t access. You can forget about waiting around for an entire day for each reply. As it is, in most cases we answer emails and tickets within 20-25 minutes max.