A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It’s usually part of the billing account and is the easiest way to handle a problem that requires a certain amount of time to examine or that has to be escalated to a system administrator. In this way, all replies provided by either side will be stored in the exact same location in the event that somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts to do a particular task or to get in touch with the hosting company’s help desk staff. If you wish to manage a number of domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Moreover, it may take significant time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our Linux cloud web hosting isn’t separate from the web hosting account. It is included in our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you need with only several clicks, without needing to sign out of your hosting account. The ticketing system offers a quick-search field, so you can trace de facto any ticket that you have sent in the past, if required. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to handle a specific issue even before you submit a ticket. The response time is no more than sixty minutes, which suggests that you can get quick assistance at any specific moment and if our help desk team suggests that you do something in your hosting account, you can do it on the spur of the moment without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you’d like to get in touch with our customer support staff representatives, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without difficulties and to browse through older tickets using a clever search box. Furthermore, you will be able to read the relevant knowledgebase articles that our system will present to you depending on the category that you choose for your new ticket. You can carry out all of these things without signing out of your Control Panel at any moment, which means that in case you bump into any challenge or have an enquiry, you can get in touch with our support engineers and solve the specific problem in no more than 60 minutes via one single support platform.